Cancellation Policy

Cancellation/Returns/Refund Policy

Welcome to

We provide our services to all our users of this website subject to the following Terms and Conditions are given hereinbelow.

Returns Policy

We will entertain and honor all requests for return in the following cases where the return is for products that are damaged during transit, defective, wrong delivery of the product, incomplete or tampered packing. Return for request in all cases are to be made by you within 48 hours of your receiving the product. Returns are not possible in all other cases where the return request is received after this stipulated time frame of 48 hours. Replacement is subject to the availability of that product with the suppliers at that time. In case of non-availability of the product refund in full will be made. The product is to be returned by the customer in it’s original – unused condition. The product is to be returned with all it’s original packaging, price tags, labels, box, and other accessories items if any. Invoice is also to be returned after retaining a copy for their record.

Refund Payment

The refund will be made to you in the same mode of payment the order was placed.

Changes & Cancellation

Once your order is completed in our website the sales is considered to be final and any request for its changes or cancellation are not allowed. We reserve our right and in our sole discretion to entertain any such request for cancellation or changes as a very special case provided such request for cancellation is possible at our end and the cancellation request is made well before the shipment of the product.

Cancellation of order by

We, reserve the right to refuse or cancel any order placed for a product in our website, and in our sole discretion for any reasons including a listing of an incorrect price, the non-availability of the product at that time or for any other reasons without any liability on our part. This is regardless of our confirming your order and we have received the payment for the sale. In such cases refund will be made in full.

Refund can be applied for within 15 days of delivery of the device/SD cards (in case of Offline Program) / Activation of the Program (in case of the online streaming program) by sending an email to From the 16th day onwards, the student/parent, will not be eligible for a refund of the subscription fees including future grades subscribed. يمكن طلب استرداد الأموال في غضون 15 يوماً من تسليم الجهاز/ بطاقات الذاكرة (إذا كان البرنامج غير متصل بالإنترنت)/ تنشيط البرنامج (في حال استخدام برنامج البث عبر الإنترنت) عن طريق إرسال رسالة إلى البريد الإلكتروني التالي: وبدءاً من اليوم السادس عشر فصاعداً، لن يكون الطالب/ ولي الأمر مؤهلاً لاسترداد رسوم الاشتراك بما في ذلك البرامج المستقبلية التي تم الاشتراك فيها.
Before processing refund, any product delivered to the Customer including SD Card (if any), learning kits (Including original Packing), etc should be returned to our office by the customer. The tablet PC needs to be returned in good condition along with its cover/charger and other accessories that comes along with the product. In case of any damage or any materials/parts found missing, then that respective amount will be deducted from the refund amount. ل إجراء عملية الاسترجاع، يلتزم العميل بإعادة أي منتج تسلمه بما في ذلك بطاقة الذاكرة (إن وجدت) وأدوات التعلم (بما في ذلك العبوة الأصلية للمنتج) وما إلى ذلك إلى مكتبنا. كما يجب إعادة الكمبيوتر اللوحي بحالة جيدة مع الغطاء/ الشاحن والملحقات الأخرى التي تأتي مع المنتج. وفي حال وجود أي تلف أو العثور على أي مواد/ أجزاء مفقودة، فسيتم خصم قيمتها من المبلغ المسترد.
In case of refund requests, where the customer has obtained approval for an EMI / EPP from Banks, any charges regarding EMI / EPP incurred by MIGT will be deducted from the refund amount.  في حال طلبات الاسترداد، يحصل العميل من البنك على موافقة على خطة سداد ميسرة/ موافقة شركة مور ايدياز للتجارة العامة، وسيتم خصم أي رسوم متعلقة بذلك تتكبدها إدارة الشركة من المبلغ المسترد.
Unit price will vary based on grades / combinations subscribed; therefore, unit price considered for refund may vary while partial refund is being claimed.  سيختلف سعر الوحدة بناءً على الدرجات/ المجموعات التي تم الاشتراك فيها، لذلك؛ قد يختلف سعر الوحدة الذي يُنظر في رده أثناء المطالبة برد جزئي.
In case the invoice amount is paid by cheque, our service or products shall be made available only after the realization of cheque. If the cheque bounces, an amount of AED 150/ OMR 16 / KWD 12 / QAR 150 / SAR 160 shall be charged. في حال دفع قيمة الفاتورة بشيك، فستكون خدماتنا متاحة فقط بعد صرف الشيك. في حالة ارتداد الشيك، يتم تحصيل مبلغ 150 درهم إماراتي و16 ريالاً عمانياً / 12 ديناراً كويتياً/ 150 ريالاً قطرياً/ 160 ريالاً سعودياً.

Contact Us

Please contact us for any queries on the terms, conditions, and usage, or other information.

More Ideas General Trading Company WLL
5th Floor, Office No: 520,
Zahra Complex, Salem Al Mubarak St,
Salmiya, Kuwait.
Contact No: +965 25732030
Email General:
Email Learning App: